FAQ

General

• Which is the latest firmware release?
• How to configure my firewall to allow access to Plasma Cloud?
• Can I use Open Mesh hardware with Plasma Cloud?
• Which Open Mesh hardware is compatible with Plasma Cloud?
• How to migrate my CloudTrax network to Plasma Cloud?

Console: Get Started

• How to get started in the Plasma Cloud console?
• This MAC address is not enabled in the cloud. What does it mean?
• Do you have a Mobile App for the console?
• How to configure a maintenance window and what happens during it?
• How to create a splashpage?
• How to switch to Google Maps?

Console: Organisations and Networks

• How to share an organisation / network?
• How to see the organisations / networks that have been shared with me?
• How to clone a network?
• How to delete an organisation / network?
• How to move a device to another network?

Console: Network Management

• Radio frequency topology. What is it and how does it work?
• How to set up client throttling on SSIDs?
• How to reboot a device remotely from the Plasma Cloud console?
• How to pair an Access Point with a Plasma Cloud account?
• DNS malfunctioning. What does it mean and what to do?
• Unsupported channel. What does it mean and what to do?

See all 9 articles

Access Points

• How to manually re-flash a device using the firmware installer? (Windows)
• How to manually re-flash a device using the firmware installer? (Linux)
• What happens if I add a mesh Access Point to a network with Wireless Mesh disabled?
• How to override the WiFi radio in the Access Point settings?
• How many SSIDs do you support?