General
- How to migrate my CloudTrax network to Plasma Cloud?
- End of Life Policy
- Where to purchase Plasma Cloud hardware?
- Do you have a Mobile App for the console?
- How to configure my firewall to allow access to Plasma Cloud?
- Can I use Open Mesh hardware with Plasma Cloud?
Get Started
- How to get started in the Plasma Cloud console?
- How to manage schedules?
- How to configure a maintenance window and what happens during it?
- How to set up a WPA password on a network?
- How to switch language?
- How to create a splash page?
Organisations and Networks
- How to manage assets shared with me?
- How are splash page settings assigned to an SSID?
- How to rename an organisation / network?
- How to share an organisation or network?
- How to revoke the access to a shared organisation / network?
- How to see the organisations / networks that have been shared with me?
Network Management
- How to manage your firmware version?
- How to configure voice prioritization on VoIP phones?
- How to configure a VLAN on an SSID?
- How to configure voice prioritization on router and third party switches?
- How to clone an SSID?
- How to configure voice prioritization?
Clients Management
Troubleshooting and Warnings
- Layer 2 topology: what is it and how does it work?
- How to check network outages?
- Slow WiFi: what to do?
- This MAC address is not enabled in the cloud: what does it mean?
- How to pair a device with a Plasma Cloud account?
- DNS malfunctioning: what does it mean and what to do?
Marketplace
- How to configure a DNS service after purchase?
- Marketplace: what is it and how does it work?
- How to purchase a service on the marketplace?
- How to manage credit cards in my account?
- How to configure a service after subscription?
- How to configure a captive portal service after purchase?
WiFi Access Points
- Which is the latest firmware release for Access Points?
- Previous stable firmware releases for Access Points
- How to manually re-flash a WiFi Access Point using the firmware installer? (Windows)
- How to manually re-flash a WiFi Access Point using the firmware installer? (Linux)
- How do I find my Access Point MAC address?
- How to read the mesh status column?
PoE Switches
- How to configure port mirroring?
- How to configure throttling on Switch ports?
- Previous stable firmware releases for Switches
- Which is the latest firmware release for Switches?
- How to configure link aggregation?
- How to manually re-flash a Switch?