General
- Which is the latest firmware release?
- How to migrate my CloudTrax network to Plasma Cloud?
- Where to purchase Plasma Cloud hardware?
- Do you have a Mobile App for the console?
- How to configure my firewall to allow access to Plasma Cloud?
- Can I use Open Mesh hardware with Plasma Cloud?
Get Started
- How to get started in the Plasma Cloud console?
- How to manage schedules?
- How to configure a maintenance window and what happens during it?
- How to set up a WPA password on a network?
- How to switch language?
- How to create a splash page?
Organisations and Networks
- What is the difference between organisations and networks?
- How to rename an organisation / network?
- How to share an organisation / network?
- How to revoke the access to a shared organisation / network?
- How to see the organisations / networks that have been shared with me?
- How to clone a network?
Network Management
- What is WiFi AI and how does it work?
- How to interpret the traffic charts?
- How to set up client throttling on SSIDs?
- How to set up WiFi scheduling on SSIDs?
- How to create and configure a VLAN?
- How to enable WPA Enterprise?
Clients Management
- How to assign a custom name to a client?
- Which policies can be assigned to clients?
- How to block a client on selected SSID(s)?
- How to allow a client to bypass the splash page on selected SSID(s)?
- How to delete a policy?
- How to enable client isolation?
Troubleshooting and Warnings
- Mesh topology: what is it and how does it work?
- Radio frequency topology: what is it and how does it work?
- Layer 2 topology: what is it and how does it work?
- How to check network outages?
- Access Points won't mesh: what to do?
- This MAC address is not enabled in the cloud: what does it mean?
Marketplace
- Marketplace: what is it and how does it work?
- Which services can be found in the marketplace?
- How to purchase a service from the marketplace?
- How to manage credit cards in my account?
- How to configure a captive portal service after purchase?
- How to assign a subscription to another network after purchase?
WiFi Access Points
- How to manually re-flash a WiFi Access Point using the firmware installer? (Windows)
- How to manually re-flash a WiFi Access Point using the firmware installer? (Linux)
- How do I find my Access Point MAC address?
- Do you support wireless mesh networking? Where is it useful?
- How to read the mesh status column?
- What is mesh recovery mode?
PoE Switches
- How to manually re-flash a Switch using the firmware installer?
- How to configure port settings?
- How to power cycle a Switch port?
- How to see devices connected to my Switch?
- How to schedule the power supply on a PoE port?
- What's the difference between default VLAN and allowed VLAN?