FAQ

General

• Which is the latest firmware release?
• How to configure my firewall to allow access to Plasma Cloud?
• Can I use Open Mesh hardware with Plasma Cloud?
• Which Open Mesh hardware is compatible with Plasma Cloud?
• How to migrate my CloudTrax network to Plasma Cloud?

Console: Get Started

• How to get started in the Plasma Cloud console?
• This MAC address is not enabled in the cloud. What does it mean?
• Do you have a Mobile App for the console?
• How to switch language?
• How to configure a maintenance window and what happens during it?
• How to create a splashpage?

See all 7 articles

Console: Organisations and Networks

• How to share an organisation / network?
• How to revoke the access to a shared organisation / network?
• How to see the organisations / networks that have been shared with me?
• How to clone a network?
• How to delete an organisation / network?
• How to move a device to another network?

Console: Network Management

• Radio frequency topology. What is it and how does it work?
• How to check network outages?
• How to set up client throttling on SSIDs?
• How to reboot a device remotely from the Plasma Cloud console?
• How to bypass the maintenance window and perform a firmware upgrade immediately?
• How to pair an Access Point with a Plasma Cloud account?

See all 11 articles

Console: Marketplace

• Which services can be found in the marketplace?
• How can service providers add their service to the marketplace?

Access Points

• How to manually re-flash a device using the firmware installer? (Windows)
• How to manually re-flash a device using the firmware installer? (Linux)
• Do you support mesh networking? Where is it useful?
• How to add a new Access Point to an existing mesh network?
• What happens if I add a mesh Access Point to a network with Wireless Mesh disabled?
• How to override the WiFi radio in the Access Point settings?

See all 8 articles