How to add a device?

The Plasma Cloud Console offers multiple ways to add devices for your ease of management.

Modify permission is required for adding devices to networks owned by other user accounts. Related UI elements will not be visible should the permission level be insufficient. See details on Plasma Cloud permissions here.

To add a device, you need to:

1. Log into the Plasma Cloud console;
2. From the top-right menu, select the Organisation and Network where the device will be added.
3. In the main menu on the left, go to Map & Floor Plans.
4. Open the "Add Device" popup in one of the following ways:

   • Click the button located below the page title, or

   • Click on the Map at the intended device location, or

   • Click on a Floor Plan at the intended device location.

Click on map or floor plan to add device may be disabled. For details, please see this article.

Navigating the Add Device Popup

1. Once the Add Device popup is open, choose how you want to enter the device MAC address:

   • Scan QR Code: Available on devices with camera. Selecting this option will open the built-in QR code scanner. Simply scan the QR code printed on the device label. A step-by-step guide is available here.

   • Type MAC: Manually enter the MAC address from the device label into the provided field.

    

2. After entering the MAC address, a new page will open.
3. Enter a Device Name. 
4. If your network has Floor Plans set up, the appropriate floor plan can be chosen.
5. Click Finish to complete the process.

When you use the "+Add device" button, the new device will appear at the center of the map or selected floor plan. To learn how to reposition a device, see: How to change a device location on the map?

Troubleshooting

A device cannot be added if:

• the device exists in another user account;
• incorrect spelling of MAC address;
• invalid QR code was scanned.

If a device already exists in your account, or a shared network or organisation, the following message will appear on device add:

Clicking the "Go to Device" button will lead you to the related Device Details page. Here, you can reassign the device to another network, if desired. Step-by-step instructions can be found in this article How to move a device to another network?