A maintenance window is a predesignated period of time during which unattended maintenance is performed. However, should you wish to run a firmware upgrade immediately, the Plasma Cloud console will allow you to do so at any given time.
This assumes that you have:
- A maintenance window already configured (learn how to do it in this article); and
- The firmware upgrade function enabled in your network settings.
Whenever a firmware upgrade is available, a circular icon with two arrows will appear next to the Plasma Cloud flame status icon in the devices table. By hovering over it, the following message:
Firmware upgrade scheduled
If you wish you can upgrade now
will pop up.
Should you wish to upgrade immediately, simply click on the firmware upgrade button. However, please note the device will automatically reboot once the new firmware has been successfully installed.
Once the upgrade process starts, the Plasma Cloud flame status icon will disappear and an animated upgrade icon will be noticeable. By hovering over it, the message:
Firmware upgrade in progress...
will pop up, to clearly indicate that the device is currently undergoing a firmware upgrade.
Upon successful completion, the Plasma Cloud flame status icon will reappear once again in the devices table.
In case any issue arises during this process, you will get an error message:
Error during firmware upgrade
Contact our support for assistance
with a telephone icon that you can click on to directly contact our customer support team.
Please specify the MAC address of the device you encountered issues with in the ticket, so that our team can promptly address the problem and get back to you.