One of the easiest ways to get an overview when devices experience network outages is to use the Network Outages chart. With this chart, you can learn more about your whole network status at a glance. Moreover, detailed information can be obtained based on different time frames, status and device type.
To view this chart for all the Access Points or Switches in a network, you need to:
- Log into the Plasma Cloud console;
- Select the Organisation and Network you want to check from the top right menus;
- Navigate to Access Points or Switches from the main menu on the left; and
- Select Outages from the third drop-down menu on the top of the page.
The outages chart will then be generated based on your selected parameters.
To allow more granularity and control, we provide two drop-down menus to view data related to:
- a specific or all SSIDs;
- different time frames (last day, last week, or last month).
Network outages chart for all given SSIDs during the last month
Our console distinguishes between four possible network states, indicated by four different colors:
- Green: online device(s). Number of devices successfully connected to the cloud;
- Yellow: device(s) requiring pairing. Learn more about pairing issues here;
- Blue: device(s) experiencing DNS failure. Learn more about DNS failure here;
- Red: offline device(s). Number of devices not connected to the cloud. There may be a number of possible causes which can not be determined via the cloud. Please check if your device is properly powered, your firewall permits connections to Plasma Cloud (learn more about setting up your firewall here) and whether the device MAC address was correctly entered.
The number of devices is indicated on the vertical axis, while the horizontal axis shows the time frame. The legend below illustrates the states colors, to be used to interpret the whole chart.
Example: The above graph shows the network outage chart from November 6th till December 5th of the current year. There are 6 devices in total belonging to all SSIDs. Five out of six devices are online most of the time. On November 11th, all devices were offline (could be due to a power outage, or other reasons), while on November 14th all devices were successfully connected to the cloud. From November 25th onward, some devices experienced DNS failure a few times. There were no devices with pairing issues.
To view a single device status in comparison to the whole network, you can click on the name of the device in the table below the graph. A second chart will appear below the network one, representing the status information of the selected device.
The status of the selected device is represented by lines of colored dots, with each color indicating one of the four possible network states. The four levels on which dots are positioned help to better differentiate between the different network states.
Example: We can see a straight green line from December 3rd - 4th, showing that the selected device was online and experiencing no issues during this period of time. In a couple of occasions, the device experienced DNS failure (blue dots around November 26th and November 30th). By comparing this data to the chart above - which refers to all Access Points in the network - you can see that in two out of five instances, it was the selected device experiencing the reported DNS failure.