How to configure email notifications?

Each network a user has access to, whether shared or owned, generates alerts whenever a device experiences issues. A user will be notified of the alert according to its account preferences. Alerts can be turned on or off for each network individually. Learn how to configure network alerts in this article.

You can enable or disable email notifications for your account. Disabling means you won't receive any email notifications for the networks that you own. When enabled, you can choose whether to aggregate email notifications to reduce the amount of emails you may receive.

To manage email notifications, you need to:

1. Log into the Plasma Cloud console;
2. Click on your username in the top right corner and select Account Settings;
3. Navigate to Notifications in the main menu on the left;
4. Enable or disable e-mail notifications by clicking on the toggle.

Email notifications are enabled by default.

Aggregate Email notifications

If you choose to enable email notifications, the Plasma Cloud console will send you an email whenever something unexpected happens in your network. In case you manage a large number of devices and want to reduce the number of emails you receive without missing out on any information, you can aggregate your email notifications.

To aggregate notifications, you need to:

1. Follow step 1.-3. as shown above.
2. Enable the toggle for Email Aggregation;
3. Set Email aggregation interval to your desired time;
4. Press the Save button.

Difference between instant & aggregated email notification

Instant email notification

Example 1: A user has two networks containing one device each. In the first network, the alert timer is set to 30 min and in the second one to 15 min. Alert timer refers to a certain period of time after which a user will be notified of a device experiencing issues in his or her network. With instant email notification, the user will be notified at the end of each alert timer with one individual message per alert. If there are multiple alerts, the user will receive multiple individual messages.

Aggregated email notification

Example 2: A user has two networks containing one device each. Same as before, the alert timers are set to 15 min and 30 min, respectively. The user has activated email aggregation in his or her account settings. Now all alerts that occur within the defined email aggregation interval (minimum 30 min) will be collected first. At the end of the interval, a single email containing all notifications is sent to the user. 

Email aggregation interval

This interval defines how many minutes after the first noteworthy event you will receive an aggregated email. Example: There is a power outage and multiple devices go offline. Within a few minutes, power is restored. If the email aggregation interval was set to 30 min, you will receive an email half an hour after the first device went offline. The message will provide you with an overview of all devices affected within the same 30 min time frame. 

You can increase the interval, meaning that potentially more events are going to be aggregated into one email. However, more time will pass before you get notified of potentially critical issues.