Plasma Cloud allows the use of Open Mesh hardware (check the list of compatible devices in this article) but does so exclusively via its network of distributors and resellers.
If you are getting this error when trying to import an Open Mesh network
At least one of the nodes in the Cloudtrax network is not enabled in the cloud.
Please contact your reseller before attempting to import this network again.
it means that the MAC address associated with at least one of your devices has not been whitelisted for Plasma Cloud usage and cannot be migrated yet.
If you wish to migrate your devices from CloudTrax to Plasma Cloud, there are two ways:
- If your current Open Mesh devices were purchased from a distributor that has come to an agreement with Plasma Cloud, they can ask us to whitelist your MAC addresses. In this case, you might want to get in touch with your Open Mesh distributor to understand the timeline of launching Plasma Cloud in their market.
- If the devices were purchase directly from Open Mesh or from a distributor we have no agreement with, we have launched a program granting one additional Plasma Cloud licence for third party devices (such as Open Mesh) for each Plasma Cloud device bought.
If you are interested in the latter, please let us know where you are based so we can give you the details of an already existing distributor in your area.