Plasma Cloud allows the use of Open Mesh hardware (check the list of compatible devices in this article) but does so exclusively via its network of distributors and resellers.
You might want to get in touch with the distributor you acquired your current Access Points and Switches from to understand their timeline of launching Plasma Cloud in their market, as we only migrate devices for those resellers who have already reached an agreement with us.
If you are getting this error when trying to import an Open Mesh network
At least one of the nodes in the Cloudtrax network is not enabled in the cloud.
Please contact your reseller before attempting to import this network again.
it means that the MAC address associated with at least one of your devices has not been whitelisted for Plasma Cloud usage and cannot be migrated yet.