How to perform a device reset?

When is a device reset necessary?

A device reset may be required when the device is unable to communicate with the cloud due to misconfiguration. In these situations, a reset ensures the device can be recovered.

Performing a hardware reset restores the device to its default configuration. This action clears all locally stored settings and returns the device to a functional state.

Unlike non-cloud solutions, reconfiguration of a device after reset is straightforward with Plasma Cloud. Your configuration is safely stored in the cloud, so after the reset and re-pairing process, the device automatically receives and reapplies its saved cloud settings (like SSID, VLAN, PoE scheduling configurations, etc.).

How to Perform a Reset

1. Make sure the device is powered on.

2. Locate the small reset pinhole on the device (see examples below). Its position may vary by model. Please refer to the device datasheet for the exact location.

3. Using a thin tool (like a pin or toothpick), press and hold the reset button for about 10 seconds.

4. Release the button when all LEDs start flashing.

5. The device will reboot automatically and complete the reset process.

What Happens After a Reset

• The device key is invalidated and the device cannot receive configuration or updates from the cloud. Thus, the device must be re-paired to restore cloud connectivity. Refer to this article for instructions.

• Once re-paired, the device automatically restores all cloud settings (SSID, VLAN, PoE scheduling, etc.) as configured in the Plasma Cloud Console.

Troubleshooting

• Ensure the network has Internet access, as the device must connect to the cloud to be re-initialized and receive its configuration.

• If possible, check your network and device configuration settings on the Plasma Cloud console before reset to ensure the device will work properly after settings are restored.

• If the reset procedure does not work, try a manual firmware upgrade to recover the device.