Email notifications are a type of triggered email – an email that is automatically sent in response to a specific event. In this case, we refer to them as email alerts as their main function is to warn the user of a possible issue in their network, such as a device that went offline unexpectedly.
Email alerts are enabled by default on the Plasma Cloud console for each network, with a time threshold of 30 minutes. This means if a device has been offline for 30 minutes, the owner of the network will be alerted via email, as well as all other users this network has been shared with. Once the device comes back online, a second email will be sent to inform all users with access to this network.
To change the default settings, you need to:
- Log into the Plasma Cloud console;
- Select the Organisation and Network of interest from the top right menu;
- Navigate to Settings > Network in the main menu on the left;
- Scroll down to the Email alerts section.
Here, you can activate or disable the alerts using the toggle. To change the time threshold, simply enter a different number in the available text field.