Plasma Cloud networks generate alerts in case a device experiences issues. Alerts are enabled by default for each network, with a time threshold of 30 minutes. This means if a device has been offline for 30 minutes, an alert will be triggered for this device. All users who have access to this network will be notified of the alert, assuming they have not manually disabled notifications in their user account. Once the device comes back online, a second email will be sent to inform all users with access to this network.
To change the default settings, you need to:
- Log into the Plasma Cloud console;
- Select the Organisation and Network of interest from the top right menu;
- Navigate to Settings > Network in the main menu on the left;
- Scroll down to the Alerts section.
Here, you can activate or disable alerts using the toggle. To change the time threshold, simply enter a different number in the available text field.
A user will be notified of the alert according to its account preferences. Learn how to configure notifications in this article.