If you are getting this error when trying to add an Open Mesh device to your network
This MAC address is not enabled in the cloud.
Please contact your reseller.
it means that the MAC address associated with the device has not been whitelisted for Plasma Cloud usage and cannot be added yet.
In this regard, please note that Plasma Cloud is engaging with customers exclusively through its distributors & resellers. You might want to get in touch with the distributor you acquired your current Access Points and Switches from to understand their timeline of launching Plasma Cloud in their market, as we only migrate devices for those resellers who have already reached an agreement with us.