Open Mesh devices need to be whitelisted on our backend before being migrated to Plasma Cloud. If you are getting the following error when trying to add an Open Mesh device to your network
This MAC address is not enabled in the cloud.
Please contact your reseller.
it means that the MAC address associated with the device has not been whitelisted for Plasma Cloud usage and cannot be added to our console yet.
In this regard, please note that Plasma Cloud is engaging with customers exclusively through its distributors & resellers. If you wish to migrate your devices from CloudTrax to Plasma Cloud, there are two ways:
- If your current Open Mesh devices were purchased from a distributor that has come to an agreement with Plasma Cloud, they can ask us to whitelist your MAC addresses. In this case, you might want to get in touch with your Open Mesh distributor to understand the timeline of launching Plasma Cloud in their market.
- If the devices were purchased directly from Open Mesh or from a distributor we have no agreement with, we have launched a special program: For each Plasma Cloud device bought, you can migrate one Open Mesh device to your Plasma Cloud account. If you wish to use this program to whitelist your OM devices, please notify your Plasma Cloud distributor. They will start the whitelisting process for you.
A list of all authorized Plasma Cloud distributors can be found on our website.